We provide dedicated support for our network services and packaged software customers. Please review this page and find the support approach that meets your needs.

Network Services
We offer a customized support agreement to network services customers to meet the specific needs of their organization. 

Our general support hours are 9AM - 6PM Monday-Friday, except holidays.

Network support agreements include defined response times for remote assistance and on-site visits during business and non-business hours.  To find out more or confirm your agreement with the NetCentrics, please contact us via your defined customer support email address or the number below.

Phone Number: (703) 714-7345 x1

Log into the Client Portal for information about your network, configuration, service patches, helpful hints and tricks and billing information.

Packaged Productivity Software
Individuals who registered for support can receive support through email at no charge.

You will receive an email from us acknowledging receipt of your support request within one hour. You will receive another email from us within 24 hours of your request (9 AM to 6 PM EST M-F, except holidays) with an update on our progress. You will receive regular updates (at least one every two days) until the problem is resolved.

You will receive at a minimum an acknowledgement of our receipt of your request, a subsequent initial evaluation, and a followup with information on the final dispensation of the issue.

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	Email:
	Website: http://gtdsupport.netcentrics.com